How much is shipping? Is shipping always free?
Shipping is always free for U.S. and Canada orders when you select the standard shipping option. Faster shipment options are available at the indicated shipping fees at the check-out step. For orders outsides of the U.S. and Canada, shipping rate will be automatically calculated at check out based on your order's weight.
Where do you ship to?
We ship within the United States and Canada and the United Kingdoms. We are working to expand our shipping location. If you don't see your location here and you would like us to ship to you, please contact us at firstname.lastname@example.org or chat with us using the Chat fonction at the bottom of our website. We will gladly help you!
Where do I find out my shipping cost?
Shipping options and fees are indicated at the check-out step.
How soon do you ship an order once it has been placed?
Order must be placed by 11 am PST, Monday through Friday to be processed the day of purchase. Most in-stock items ship within 2 - 3 business days of ordering. However, some orders may take up to 5 business days to process. Please note that we do not ship on Saturdays, Sundays or U.S. holidays.
How is returned shipping paid?
Return is always free for U.S. and Canada orders. A pre-paid, pre-addressed shipping label is provided. See "How should I send my return back?" in the Returns page for details. For orders returning outside the U.S. and Canada, customer is responsible for its shipping fees. Return shipping must be shipped using a trackable method and packaged to ensure that the items inside will not be easily damaged during shipment. Please see Returns page for detail.