Holiday shipping cut-off time
- Holiday shipping cut-off time for all shipping options (including FREE standard USPS, USPS Priority and Priority Express) is 5 PM PST, December 19 for U.S. and December 8th for Canada.
- Order placed after 5 PM PST, December 19 will be processed and shipped on December 30, 2016.
- USPS Priority and Priority Express are available at a fee. Options are displayed at the check-out step.
Holiday order processing time
Most in-stock items ship within 1 - 2 business days of ordering. However, some orders may take up to 5 business days to process. Please note that we do not ship on Saturdays, Sundays or US holidays.
How much is shipping? Is shipping always free?
Shipping is always free for U.S. domestic shipment when you select the standard shipping option. Faster shipment options are available at the indicated shipping fees at the check-out step.
Where do you ship to?
We ship within the United States and Canada.
Where do I find out my shipping cost?
Shipping options and fees are indicated at the check-out step.
How soon do you ship an order once it has been placed?
Order must be placed by 11 am PST, Mon-Thurs to be processed day of purchase. Most in-stock items ship within 2 - 3 business days of ordering. However, some orders may take up to 5 business days to process. Please note that we do not ship on Saturdays, Sundays or US holidays.
Back Order Items
Occasionally, items may be out-of-stock or backordered. You will be alerted in both instances, and in the event of a backorder, will be provided an approximate date of shipment. You will be informed if an item is backordered when you add it to your basket or within ten days of placing your order.
How is returned shipping paid?
Return is always free. A pre-paid, pre-addressed shipping label is provided. See "How should i send my return back?" in the Returns page for details.